Meal kit delivery services have exploded in popularity, offering convenience and deliciousness delivered right to your doorstep. EveryPlate, known for its affordability and straightforward recipes, is a popular choice. But what happens when your lifestyle changes, you’re going on vacation, or you simply want to explore other options? The big question arises: Can you cancel EveryPlate at any time? The short answer is yes, but there are some essential details you need to know. Let’s dive deep into the cancellation process and everything surrounding it.
Understanding EveryPlate’s Cancellation Policy
EveryPlate, like most subscription services, operates on a recurring basis. You’re charged weekly unless you actively skip weeks or cancel your subscription entirely. Understanding the intricacies of their cancellation policy is crucial to avoid unwanted charges and ensure a smooth experience.
The Flexibility of Cancellation
One of the most appealing aspects of EveryPlate is its flexibility. You’re not locked into a long-term contract, allowing you to cancel whenever you choose. This contrasts with some subscription services that require commitments or impose cancellation fees.
Key Considerations Before Cancelling
While cancellation is straightforward, consider a few factors first. Are you simply tired of the current menu options? EveryPlate frequently updates its recipes, so exploring future menus might reignite your interest. Are you experiencing financial constraints? Skipping a week or two might provide a temporary solution without the need to cancel entirely.
The Step-by-Step Cancellation Process
Cancelling your EveryPlate subscription is a relatively simple process that can be completed online or through their mobile app. Here’s a detailed guide:
Logging into Your Account
The first step is to log into your EveryPlate account. You can do this via their website (everyplate.com) or through their mobile app, if you have it installed. Ensure you’re using the correct email address and password associated with your subscription.
Navigating to the Account Settings
Once logged in, look for the “Account Settings” section. This is typically found under your profile or in a menu labeled “Settings” or “My Account”. The exact location might vary slightly depending on updates to their website or app.
Finding the Cancellation Option
Within the Account Settings, you should find an option to “Cancel Subscription” or something similar. Be prepared, as companies often try to retain customers. They may present alternative options like skipping weeks or modifying your plan. Look for the clear and direct cancellation link.
Completing the Cancellation Steps
Clicking the cancellation link will typically lead you through a series of steps. EveryPlate may ask you to provide a reason for cancelling. This feedback helps them improve their service. You may encounter a few screens designed to persuade you to stay, offering discounts or other incentives. Carefully read each screen and proceed with the cancellation if that’s your decision.
Confirmation of Cancellation
After completing the cancellation steps, you should receive a confirmation email. This email is crucial as it serves as proof that your subscription has been successfully cancelled. Keep this email for your records. If you don’t receive a confirmation email within a few hours, contact EveryPlate’s customer support to ensure your cancellation was processed correctly.
Important Deadlines and Potential Charges
While you can cancel at any time, understanding the deadlines is critical to avoid being charged for an unwanted delivery.
The Weekly Cut-Off Time
EveryPlate, like other meal kit services, has a weekly cut-off time. This is the deadline by which you must make any changes to your upcoming order, including cancellations. The specific cut-off time varies depending on your location, but it’s usually several days before your scheduled delivery. You can find the exact cut-off time for your account in your account settings or within your order details.
Avoiding Unwanted Charges
If you cancel after the cut-off time, you will likely be charged for the upcoming delivery. This is because EveryPlate has already begun preparing and packaging your ingredients. To avoid this, always cancel your subscription at least a few days before your scheduled delivery and well before the cut-off time.
What Happens If You Cancel After the Cut-Off?
If you miss the cut-off and are charged for a delivery you no longer want, contact EveryPlate’s customer support immediately. While they are not obligated to provide a refund, they may be willing to offer a credit or other form of compensation, especially if this is a rare occurrence.
Alternatives to Cancelling Your Subscription
Before completely cancelling your EveryPlate subscription, consider these alternatives:
Skipping Weeks
EveryPlate allows you to skip deliveries for up to four weeks at a time. This is a great option if you’re going on vacation, have a busy schedule, or simply want to take a break from meal kits. Skipping weeks allows you to maintain your subscription without incurring unwanted charges.
Adjusting Your Meal Plan
EveryPlate offers various meal plans to cater to different dietary needs and preferences. You can adjust the number of meals you receive per week, the number of servings per meal, and your dietary preferences (e.g., vegetarian, low-calorie). Adjusting your meal plan might better suit your current lifestyle and prevent the need for cancellation.
Reviewing Future Menus
EveryPlate frequently updates its menu with new and exciting recipes. Before cancelling, take a look at the upcoming menus. You might find several dishes that pique your interest and convince you to stay.
Troubleshooting Common Cancellation Issues
While the cancellation process is generally straightforward, you might encounter some issues. Here’s how to troubleshoot them:
Difficulty Finding the Cancellation Option
If you’re having trouble locating the cancellation option, try searching the EveryPlate website’s help section or contacting their customer support. They can guide you through the process. Ensure you’re logged into the correct account and that you’re looking in the correct section of the website or app.
Cancellation Confirmation Not Received
If you cancelled your subscription but didn’t receive a confirmation email, check your spam or junk folder. If it’s not there, contact EveryPlate’s customer support to verify that your cancellation was processed correctly. Provide them with the date and time you attempted to cancel.
Being Charged After Cancellation
If you’re charged after cancelling your subscription and receiving a confirmation email, contact EveryPlate’s customer support immediately. Provide them with your cancellation confirmation email and any other relevant information. They should be able to resolve the issue and issue a refund if necessary.
Contacting EveryPlate Customer Support
If you encounter any issues during the cancellation process or have any questions, don’t hesitate to contact EveryPlate’s customer support. They are available through various channels:
Phone Support
EveryPlate typically provides a customer support phone number on their website. Calling them is often the quickest way to resolve urgent issues. Be prepared to provide your account information and a detailed explanation of your problem.
Email Support
You can also contact EveryPlate’s customer support via email. This is a good option for non-urgent issues. Be sure to include your account information and a clear description of your problem in your email.
Live Chat Support
Many companies now offer live chat support on their websites. This allows you to communicate with a customer support representative in real-time. Check EveryPlate’s website to see if they offer this option.
Reactivating Your EveryPlate Account
Life is full of changes, and you might decide to return to EveryPlate after cancelling. Reactivating your account is usually a simple process.
Logging Back In
The first step is to log back into your EveryPlate account using your original email address and password. If you’ve forgotten your password, you can typically reset it through the “Forgot Password” link.
Reactivating Your Subscription
Once logged in, you should find an option to reactivate your subscription. This might be located in your account settings or on the main dashboard. Simply follow the instructions to restart your deliveries.
Choosing a New Meal Plan (Optional)
When reactivating your account, you may have the option to choose a new meal plan. This is a good opportunity to adjust the number of meals, servings, or dietary preferences to better suit your current needs.
Tips for Managing Your EveryPlate Subscription
To ensure a smooth and enjoyable experience with EveryPlate, here are some tips for managing your subscription:
- Set reminders for the weekly cut-off time: This will help you avoid unwanted charges and ensure you have enough time to make any necessary changes to your order.
- Regularly review your upcoming menus: This allows you to choose meals that you’ll enjoy and avoid receiving meals that you don’t want.
- Utilize the skipping feature: If you’re going on vacation or have a busy schedule, skip weeks to avoid unwanted deliveries.
- Adjust your meal plan as needed: As your lifestyle changes, adjust your meal plan to better suit your needs.
- Don’t hesitate to contact customer support: If you have any questions or issues, contact EveryPlate’s customer support for assistance.
Final Thoughts
Cancelling your EveryPlate subscription is indeed possible at any time, giving you the flexibility you need. Understanding the cancellation policy, deadlines, and alternative options empowers you to make informed decisions and manage your subscription effectively. By following the steps outlined in this guide, you can ensure a smooth and hassle-free cancellation process. Remember to always confirm your cancellation and keep the confirmation email for your records. And who knows, you might even decide to come back to EveryPlate in the future!
Can I really cancel my EveryPlate subscription at any time?
Yes, you can cancel your EveryPlate subscription at any time without incurring any cancellation fees. EveryPlate offers flexibility to its subscribers, understanding that needs and circumstances can change. You’re not locked into a contract, giving you complete control over your meal deliveries.
However, it’s crucial to cancel before the cutoff date for your next scheduled delivery. If you cancel after the cutoff, you will still receive that delivery and be charged for it. Check your account settings or contact customer service to confirm your specific cutoff date.
What is the cutoff date for canceling my EveryPlate order to avoid being charged?
The cutoff date for canceling an EveryPlate order varies depending on your location. Generally, it’s about 5 days before your scheduled delivery day. This allows EveryPlate to process your order, purchase ingredients, and prepare your meal kit for shipping.
You can find your specific cutoff date within your EveryPlate account settings. Log in to your account on the website or app, navigate to the “My Menu” or “Upcoming Deliveries” section, and you’ll see the deadline clearly displayed for each delivery. It’s highly recommended to check this regularly to avoid unwanted charges.
How do I actually cancel my EveryPlate subscription?
Canceling your EveryPlate subscription is a straightforward process that can be done online through their website or mobile app. Log in to your account, navigate to your account settings, and look for the “Subscription Settings” or similar section. You should find an option to pause or cancel your subscription there.
Follow the prompts, and you’ll likely be asked to provide a reason for canceling. While providing feedback is helpful for EveryPlate, it’s usually optional. Once you’ve completed the steps and received confirmation, your subscription will be officially canceled. Be sure to keep a record of the cancellation confirmation for your reference.
Will I receive a refund if I cancel my EveryPlate subscription?
You will not receive a refund simply for canceling your subscription. However, if you cancel before the cutoff date for a specific delivery, you will not be charged for that delivery. Therefore, you won’t need a refund. The key is to cancel well in advance.
If you were charged for a delivery that you canceled before the cutoff date, or if you received a damaged or incomplete order, you should contact EveryPlate’s customer service. They typically offer refunds or credits in these situations, depending on the specific circumstances.
Can I pause my EveryPlate subscription instead of canceling it?
Yes, EveryPlate allows you to pause your subscription instead of completely canceling it. This is a great option if you’re going on vacation, want to take a break from meal kits, or simply need some time to adjust your delivery schedule. Pausing your subscription temporarily stops deliveries without permanently closing your account.
To pause your subscription, log in to your account and navigate to the “Subscription Settings” or “Upcoming Deliveries” section. Look for the option to “Skip a Week” or “Pause Subscription.” You can typically pause deliveries for several weeks or even months, giving you the flexibility to resume whenever you’re ready.
What happens to my dietary preferences and account information if I cancel my EveryPlate subscription?
If you cancel your EveryPlate subscription, your account will remain active for a period. This means your dietary preferences and account information will be saved. This is done for your convenience, so if you decide to reactivate your subscription in the future, you won’t have to re-enter all your details.
However, EveryPlate has a privacy policy regarding data retention. They will eventually delete inactive accounts and associated data after a certain period of inactivity. If you’re concerned about your data being stored, you can contact their customer service to request complete deletion of your account and information after canceling.
If I cancel, can I easily reactivate my EveryPlate subscription later?
Yes, reactivating your EveryPlate subscription is usually a very simple process. Because your account remains active after canceling, you can easily log back in to your account on the website or app. From there, you’ll find an option to reactivate your subscription.
Once you reactivate, you can update your meal preferences, select your delivery day, and start receiving meals again. It’s a convenient way to enjoy EveryPlate’s services when your circumstances allow, without having to create a new account from scratch.